Customer Success Manager
Job Description
Toast is recruiting on behalf of this company, a leading platform revolutionizing electronics design with artificial intelligence. With over a decade of market traction and a fresh round of VC funding, they empower 1.5 million electrical engineers to design cutting-edge products 10x faster. They are now seeking a Customer Success Manager to strengthen customer relationships, drive renewals, and expand partnerships with global electronic component suppliers.
Responsibilities
- Onboarding & Adoption – Guide new customers through a seamless onboarding process, providing training and support to maximize platform value.
- Relationship Management – Build strong, long-term partnerships with key stakeholders, serving as a trusted advisor to understand and address their evolving needs.
- Customer Advocacy – Represent the customer’s voice, collecting feedback and collaborating with product and engineering teams to enhance the platform.
- Renewals & Expansion – Identify opportunities for upselling and cross-selling, ensuring high renewal rates by demonstrating ongoing value and ROI.
- Technical Support – Assist customers with troubleshooting, providing technical solutions, and escalating complex issues as needed.
Requirements
- 4+ years of experience in customer success, account management, or technical support within the SaaS industry.
- Technical aptitude – Ability to grasp and articulate complex technical concepts; experience in electrical engineering or a related field is a plus.
- Strong communication skills – Capable of explaining technical information to both technical and non-technical audiences.
- Customer-first mindset – Passion for delivering exceptional customer experiences with a proactive and empathetic approach.
- Analytical skills – Comfortable using data to track customer health, identify trends, and drive insights for continuous improvement.
- Collaborative spirit – Ability to work cross-functionally with sales, product, and engineering teams to achieve shared goals.
- This is a hybrid role, requiring in-office presence three days a week in Silicon Valley.
Benefits & Perks
- A high-impact role with significant opportunities for professional growth.
- Competitive compensation package with salary and performance-based incentives.
- Comprehensive Medical, Dental, and Vision coverage, including dependent coverage.
- 401(k) plan with company contributions.
- Flexible Paid Time Off to support work-life balance.
- An innovative and dynamic work environment that values creativity.
Toast's Process
1. Application Review
Submit your application, including your resume and cover letter, through our online portal. Our team will carefully review your qualifications and experiences. We take pride in responding promptly, so if your application aligns with our current opportunities, you’ll hear back from us with next steps. Your journey with Toast begins here, and we’re excited to see what you bring to the table!
2. Vetting Call
If your application is successful, we’ll schedule a vetting call with a member of the Toast team. This 30-45 minute informal conversation is designed for us to get to know you better and assess your skills. Be prepared to discuss your past projects, the challenges you’ve tackled, and the impact you’ve made. This is your chance to shine and show us why you’re a great fit for the roles we offer.
3. Profile Creation
Once you’ve impressed us in the vetting call, we’ll create an unbiased profile that highlights your experience while minimizing common biases. Instead, we focus on your skills, industry experience, and the impact you’ve made. This way, your profile reflects your true potential and accomplishments.
4. Client Submission
After crafting your unbiased profile, we submit it to our trusted clients. We work closely with these clients to ensure they understand the value you bring. Throughout their interview process, we remain by your side, providing support and guidance. Our goal is to help you navigate the hiring process smoothly and confidently, ensuring you have the best chance to secure a role that fits your skills and aspirations.